Return Eligibility
To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging. Certain types of goods are exempt from being returned, including opened or used aromatic products due to hygiene reasons. If you have any questions about whether your item is eligible for return, please contact us.
Return Process
To initiate a return, you must send an email to [email protected] within 30 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Returns that are not initiated through this process may not be accepted.
Return Shipping Costs
Customers are responsible for paying the return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for any loss or damage during return shipping.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to your original method of payment. Please allow up to 14 business days for the refund to appear in your account, depending on your bank or payment providers processing times.
Exchanges
We do not offer direct exchanges. If you need a different item, you must return the original item for a refund and place a new order for the desired product. This ensures that you receive the correct item without delay. Please follow the return process outlined above to initiate your return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. Include photos of the damage or defect in your email to help us resolve the issue quickly. We will provide instructions on how to return the damaged item and will cover the return shipping costs in these cases.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with us is satisfactory. Thank you for choosing Fragrant Whispers.